The recent cold wave sweeping through Alabama has resulted in a surge in electricity usage, leading to higher bills for numerous Alabama Power customers. In response to the challenges faced by its patrons, Alabama Power is extending a helping hand through various support programs such as Project SHARE, LIHEAP and the ABC Trust Fund, according to a news release.

For customers experiencing financial difficulties, Alabama Power urges them to reach out and discuss available payment options. However, due to an unprecedented volume of calls to the customer service center, the company appreciates the patience and understanding of its customers as it diligently works to address each inquiry.

To streamline customer assistance and provide quicker solutions, Alabama Power encourages its patrons to utilize the company's website at www.alabamapower.com. Here, customers can conveniently create an account, monitor their energy usage and trends and find answers to common queries.

In the event that customers still have unresolved questions or concerns after exploring the website, Alabama Power invites them to submit inquiries through the online form. According to the release, the company says a dedicated team member will respond within 5-7 business days. Alternatively, those preferring face-to-face assistance are welcome to visit their local business office to discuss billing or account-related matters.

The news release further stated that Alabama Power, in coordination with the Alabama Public Service Commission, pledges not to disconnect customers due to non-payment until March 15. The company said it understands the unique challenges faced by its customers and remains committed to providing unwavering support during this period.